We want you to be happy with your purchase from Zewora.
Returns
If you change your mind about your order, you can request a return within 14 days of delivery.
To be eligible for a return, the item must be in its original condition and must not have been worn, altered, damaged, or treated in any way.
How to Request a Return
Before sending anything back, please contact us at your@email.com with your order number and the reason for your return.
We'll provide you with the return instructions.
Please don't send an item back without contacting us first.
Refunds
Once we receive and inspect your return, we'll let you know whether your refund has been approved.
Approved refunds will be issued to your original payment method. Please allow a few business days for the refund to appear in your account.
Return Shipping
Unless the item arrived damaged or there was an error with your order, return shipping costs are the customer's responsibility.
Original shipping costs are generally non-refundable.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us as soon as possible with your order number and photos of the item and packaging. We'll work with you to resolve the issue.
One thing: Don't publish this until you've decided your actual return period and whether you want to accept returns on gemstones. If you're selling expensive/custom pieces, your policy may need different rules.